Cancellation Policy

1. High Season (December – April)

During the period from December through April (excluding special holiday dates listed in Section 3), the following cancellation guidelines apply:

• Cancellations made 15 days or more prior to the scheduled check-in date: Full refund of the amount paid, with no penalties or administrative fees.
• Cancellations made less than 15 days prior to the scheduled check-in date: A penalty equivalent to two (2) nights' stay at the booked rate will apply.
• Reservation modifications: Any change of dates or reduction in nights will be treated as a cancellation of the original reservation, subject to the active terms and penalties of this period.

2. Low Season (May – November)

For stays during the period between May and November (excluding long holiday weekends):

• No penalty fee: Cancellations received prior to the check-in date will receive a full refund of the amount paid, with no deductions.

3. Special Holiday Dates (Easter / Semana Santa, Christmas, New Year's & Long Holiday Weekends)

Due to high holiday demand throughout the Dominican Republic:

• Non-refundable and non-transferable: The advance deposit and final balance are NON-REFUNDABLE AND NON-TRANSFERABLE under any circumstance.
• Modifications: Any date change request will be treated as a voluntary cancellation, forfeiting refund rights or credits.
• Deposit transfers not permitted: Applying a deposit from a cancelled apartment toward another unit or booking is strictly prohibited.
• Payment default: Failure to pay the remaining balance by the agreed date results in immediate automatic cancellation, with no refund of the initial deposit.

4. Official Contact for Cancellations & Inquiries

To process any request regarding your booking, please contact our guest services team directly:

Note: Published rates are subject to availability and may vary depending on the season and occupancy at the time of booking.